Contact, Returns & Shipping

Thank you for visiting Laurel Row. We value your feedback and are here to assist you with any questions or concerns you may have.

How can I contact Laurel Row?

If you have any questions or need assistance, you can contact our customer support team by sending an email to help@laurel-row.com. If you're contacting us about a specific order, please make sure to include your order number in your message.

Our team is available Monday to Friday and we strive to respond to all inquiries within 2 business days.

How long does shipping take?

We offer standard shipping, which typically takes 3-5 business days within the United Kingdom. International shipping may take longer depending on the destination. Please note that shipping times may vary during peak seasons or due to unforeseen circumstances.

What is your return policy?

We want you to be completely satisfied with your purchase from Laurel Row. If for any reason you are not happy with your order, you may return it within 30 days of receiving it for a full refund. Items must be in their original and new condition with no signs of use. To initiate a return, please contact our team at help@laurel-row.com, confirming your order number and the item(s) you wish to return. Returns from the UK are free, and a shipping label will be provided by Laurel Row. Returns from other countries are the customer's responsibility; we recommend using a tracked shipping method in case there are any delays or issues with delivery.

Do you offer international shipping?

Yes, we offer international shipping to select countries. The shipping cost and delivery time may vary depending on the destination. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer service team as soon as possible at help@laurel-row.com. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes.

If you have any other questions or need further assistance, please don't hesitate to reach out to us. We are here to help!